Legal

Terms of Service

Last updated: June 2025

These Terms of Service describe how HomeLyft Restoration MS provides residential and commercial restoration services in the Gulf Coast region. By requesting an estimate, signing a work-authorization form, or engaging our services in any way, you agree to the terms outlined here. If you have questions before work begins, reach us at [email protected] or (228) 284-5200.

Service Area

HomeLyft Restoration MS operates out of Gulfport, Mississippi and serves properties within our defined service area along the Mississippi Gulf Coast. We reserve the right to decline service requests outside that area or where site conditions make safe operations impractical. Contacting us does not guarantee service availability at your specific location, we’ll confirm coverage when you call or submit an inquiry.

Estimates and Work Authorization

Any estimate, quote, or scope of work we provide, whether delivered verbally, by email, or in a written document, is an assessment only. It does not constitute a binding contract. The legal agreement governing your project begins when you sign a written work-authorization form. That signed form defines the approved scope, agreed pricing, and project timeline. Work will not begin until authorization is in place. Scope changes discovered during remediation (hidden moisture, concealed structural damage, additional mold colonies behind walls) will be documented and require a signed change order before additional work proceeds.

Payment Terms

Payment terms are stated on your work-authorization form and invoice. We accept payment by check, major credit cards, and electronic transfer unless otherwise arranged in writing. For insurance-coordinated projects, payment timelines follow the carrier’s claim schedule as agreed upon at project start. Outstanding balances not paid within the period stated on your invoice may be subject to late fees as permitted under Mississippi law.

Insurance Coordination

We work alongside most major property insurance carriers and can document losses, photograph affected materials, and communicate directly with adjusters, but only with your explicit written authorization. We do not guarantee any specific claim outcome, coverage determination, or reimbursement amount. Insurance coordination is a service we provide as a convenience; the contractual relationship for payment remains between you and your carrier.

Liability and Licensing

HomeLyft Restoration MS operates as a licensed contractor under Mississippi state regulations. Our liability is limited to the scope of work described in your signed work-authorization form. We are not responsible for pre-existing conditions, latent defects unrelated to the documented loss, or damage resulting from delays caused by insurance approvals, material availability, or circumstances outside our control. Nothing in these terms limits liability for gross negligence or willful misconduct as defined under Mississippi law.

Dispute Resolution

If a dispute arises from services provided under a signed work-authorization form, both parties agree to first attempt resolution through good-faith written communication. If informal resolution fails, disputes will be governed by the laws of the State of Mississippi, with venue in Harrison County. These terms do not waive any rights you hold under applicable state consumer protection statutes.

SMS Program Terms

Program name. HomeLyft Restoration MS SMS Program, operated by Homelyft Restoration LLC.

Program description. When you opt in, Homelyft Restoration LLC sends SMS text messages about appointment reminders, service updates, and customer care related to your restoration project. You opt in by checking the SMS consent box on our website forms or by giving us your consent directly. Consent to receive text messages is not a condition of purchasing any service.

Message frequency. Message frequency varies based on your project and your requests.

Costs. Message and data rates may apply.

Help. Reply HELP to any message for help. You can also reach our customer care team at (228) 284-5200 or [email protected].

Opt out. Reply STOP to any message to opt out, and we will stop sending you text messages unless you opt in again.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile information is handled as described in our Privacy Policy. No mobile information or SMS opt-in data is shared with third parties or affiliates for marketing or promotional purposes.

Contact

Questions about these terms can be directed to:

HomeLyft Restoration MS 1311 Spring Street, Gulfport, MS 39507 [email protected] (228) 284-5200